support
Something not working?
Write to us and a person answers. Below that, the questions that come up most — including how to delete your account, which takes one tap in the app.
Email us
One address for everything — a bug, a refund question, a data request, or a feature you wish existed.
ali@tripbuddyai.comWe answer within two business days. Telling us your device, your iOS version and what you were doing when it went wrong turns two mails into one.
Common questions
Do I need an account to use TripBuddy?
No. Tap Let’s go on the welcome screen and the app creates an anonymous session for you — planning, days, stops and audio all work inside it. Sign in later with Apple, with a one-time email code, or with an email and password if you want your trips on more than one device.
How do I delete my account and everything in it?
In the app: Profile → Delete Account. It removes your account, your trips, your days and your stops. It cannot be undone, and we do not keep a copy. If you cannot reach the button — a phone you no longer have, an account you cannot sign into — write to ali@tripbuddyai.com from the address on the account and we will do it for you.
The plan got an opening time or a price wrong.
It can, and it will. TripBuddy writes itineraries with an AI model, and a model is confident about hours, prices and closures whether or not it is right. Check anything you are relying on — a timed entry, a last cable car, a restaurant on a Monday — against the place’s own site before the day depends on it. Every stop can be edited, and you can ask Buddy to rearrange the day around what you found.
How do I invite the people I am travelling with?
Open the trip, tap Invite, and send the link however you like. Your friends open a ticket, tap once, and they are in the trip seeing the same plan you are. The link is the ticket, so only send it to people you actually want on the trip.
Does it work without a connection?
Planning, place details, photos and the read-aloud guide all need a connection — they are generated when you ask for them. Plan the day before you leave the wifi.
Buddy mishears me when I talk to it.
Voice input uses Apple’s speech recognition, which needs the Microphone and Speech Recognition permissions — check both under iOS Settings → TripBuddy. Recognition follows the app’s language, so if you are speaking German set the app to Deutsch under Profile → Language. Place names it has never heard are the hardest case; typing those is faster than repeating them.
My one-time sign-in code never arrived.
Check the spam folder first — it is almost always there. Codes expire, so request a fresh one rather than using an older mail. If nothing arrives at all, the address may have a typo in it: go back and retype it, or use Continue with Apple instead, which needs no mail.
Which languages does the app speak?
English and German, switchable under Profile → Language or left to follow your phone. The itineraries Buddy writes follow that setting too.
What do you do with my trips and what I type?
Your trips are yours. Nothing you write is sold or used for advertising. What we collect, why, and who processes it is set out in full in the privacy policy. To ask for a copy of your data or its deletion, write to ali@tripbuddyai.com.
The rest of the paperwork
- Privacy policy — what we collect and who processes it
- Terms of service
- Cookies
- Security — including how to report a vulnerability
TripBuddy is made by Ferrox Industries LLC, 30 N Gould St, Ste 50693, Sheridan, WY 82801, USA.